IT Support Desk

epi_it2

Arguably the most important IT function for your employees and most of the time the first staffing cut, IT Help Desk support is really the pulse of the IT department. With the increasing amount of complexity associated with users operating their PCs and interacting with various software systems, your employees are likely to need more IT support and our unlimited model fits perfectly into your budget.

Qualified support staff can be difficult to find and even more difficult to manage or maintain. Many help desks are plagued with excessive employee turnover, training issues, availablity, and lack of proactive services. Moreover, the businesses they support may suffer due to lack of productivity, lost revenue and employee dissatisfaction.

The Evolve Partners IT Support Desk solution is designed to give companies a streamlined,Proactive, highly-available and reliable means to cost-effectively manage user support. Our uncscripted, locatlly staffed support desk relies on a proactive service approach tied directly to our Total Defense Solution. Our solution offers:

  • Expanded Coverage – including emergency after hours and 24X7 plans available
  • Focus on First-Call Resolution – minimize repeat calls, frustration and user downtime
  • Single Point of Accountability – help desk analyst is responsible to see an issue through
  • Courteous and Knowledgeable Staff – resourceful associates: patient and helpful throughout the incident
  • Tracking and Reporting – giving you the information necessary to take preventive measures for the future

IT Help Desk services are offered on a dedicated or shared basis and can be structure to work cooperatively with your existing in-house help desk team. The service is also offered as a bundled solution through our Total Defense solution. Contact us to learn more about how we can improve the efficiency of your help desk operations and increase your employee satisfaction with technology.